As a guide....

Plantproviders aim to despatch stock items between 7-16 working days. Especially sourced items may take longer.  All orders are usually packed on a Monday ready for despatch on a Tuesday, using a 1-3 day delivery service as standard. This ensures that any boxed plants arrive at your chosen address before the weekend, avoiding possible damage caused by lack of light, air and water when left in depots/vans over the weekend. Deliveries normally take place between 6am and 6pm within three days of despatch. Please make sure that you will be available to sign for goods. Next day and timed services may be applied to orders; please contact the nursery for special delivery prices prior to ordering via our web site.

Notes

Plant Providers charge for delivery at cost price, which is based on weight and speed of delivery. We do not profit from delivery charges in any way. We do not charge for handling.

All plants are packed with great care. To keep our prices down we use second-hand packaging. Please unpack plants on arrival and water them if and when necessary. If you are sending a gift, please let us know when ordering, so that we can use the tidiest packaging available. Please feel free to contact us regarding any special requirements. Any special gift wrapping will be at additional cost.

If plants are damaged in transit, complaints must be made to the nursery with 24hours of receipt. If the box is damaged, please indicate on the delivery note which you sign saying; 'contents unchecked within damaged box', and also email us to let us know the extent of any damage. Please take photographs of damaged plants/packaging on arrival if possible. Our guarantee is limited to the replacement of any damaged plant/s with a plant/s of the same variety ordered. No claim can be made where damages are not reported within the time-scale mentioned above.