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Delivery Details/ Terms & Conditions

Covid-19 Pandemic (and its affect on deliveries)...

With most people isolating at home in recent weeks we have received an unprecedented number of orders for plants. Please note that although we are doing our absolute best to get orders packed and despatched at our normal rate, there may be substantial delays in delivery. To avoid plants sitting in warehouses or hot vans over the weekend with no light or water, we do have limited days that we can despatch. We normally despatch every Tuesday and Wednesday but can now include Monday as we are currently working Sundays to help get deliveries out. Couriers are under enormous pressure to deliver ordered goods with some services being withdrawn as they simply can't cope with the volume of parcels they are receiving. We now have to take huge parcels to the post office ourselves for example (which isn't very practical in small, rural post offices) for slow processing rather than having goods swiftly collected for example. This we hope will be short-lived and that normal service will be resumed soon.

Very Important message: All of our deliveries are sent on a 1-3 day guaranteed service. However, due to the on-going epidemic and huge demand for their services some couriers are removing any timescale guarantees (but still charging at the usual prices). We will always seek the honoured Guaranteed service where possible but it must be understood that all orders from 30th May 2020 are placed at the customers risk. We are not in a position unfortunately to replace plants that have suffered in any way due to delays that are beyond our control. We have found most packages reaching clients in a timely manner but have recently had packages delayed which obviously isn't great for live products of any kind. Feel free to contact us to see how smoothly the deliveries are flowing anytime. We shall try and update here as often as possible.

If you are patiently waiting for an order to arrive we would like to thank you for your understanding and will endevour to gat your plants to your garden a.s.a.p.

Normal Delivery Guide (before Covid-19)

We normally aim to despatch stock items between 7-16 working days. Especially sourced items may take longer. All orders are normally packed on a Monday or, a Tuesday ready for despatch on a Tuesday or Wednesday, using a 1-3 day delivery service as standard. We do not generally send plants out later in the week; this ensures that any boxed plants arrive at your chosen address before the weekend, avoiding possible damage caused by lack of light, air and water when left in depots/vans over the weekend. Deliveries normally take place between 6am and 6pm within three days of despatch. Please make sure that you will be available to sign for goods. Next day and timed services may be applied to orders; please contact the nursery for special delivery prices prior to ordering via our web site.


Plant Providers charge for delivery at cost price, which is based on volume/weight and speed of delivery. We do not profit from delivery charges in any way and do not charge a handling fee.

Plants can be very awkward and time consuming to pack, especially in late Spring and Summer when the foliage is growing taller but always packed with great care. To keep our prices down we often use second-hand packaging. Please unpack plants carefully on arrival and water the compost (roots rather than foliage) if and when necessary. If you are sending a gift, please let us know when ordering, so that we can use the tidiest packaging available. Please feel free to contact us regarding any special requirements. Any special gift wrapping will be at additional cost.

If plants are damaged in transit, complaints must be made to the nursery with 24hours of receipt. If the box is damaged, please indicate on the delivery note which you sign saying; 'contents unchecked within damaged box', and also email us to let us know the extent of any damage. Please take photographs of damaged plants/packaging on arrival if possible as this will be our only proof to the courier that the box/contents have been damaged in transit. Our guarantee is limited to the replacement of any damaged plant/s with a plant/s of the same variety ordered. No claim can be made where damages are not reported within the time-scale mentioned above as the couriers will dismiss any claim made outside of this. We will not be held responsible for the negligence of others.

As with all sales, Terms and Conditions apply. Full details are available upon request.

In brief, all plants are guaranteed to be true to name and free of pest and disease. All plants are checked thoroughly before despatch to make sure they are in good health when they leave the nursery. They are also packed extremely carefully so that they arrive safely. A signature will be required upon arrival. Please note that we do use recylced boxes to pack plants and packaging. If you are ordering plants that are to be delivered to a friend or loved ones address as a gift, please be sure to let us know so that we can pack accordingly. We do not offer a standard 'ribbon & bows' gift packaging service at the moment, but please feel free to contact us to discuss any special requirements that you may have. We may be able to help.

Please allow 7-16 working days for stock items to arrive. Especially sourced items may take longer. To prevent stress in transit, we usually pack plant orders on a Monday ready for Tuesday despatch. We use a 1-3 day delivery service which ensures plants arrive at your chosen address by the weekend. If you need your plants in a hurry or by a certain date, please contact us to discuss any requirements that you may have prior to ordering. If we have problems in sourcing any plants ordered we will email you as soon as possible with further details. We can not be held responsible for any delays in provision of non-stock items where third parties are involved.

If plants are damaged in transit, complaints should be made with 24hours of receipt. If the box is damaged, please indicate on the delivery note which you sign saying; contents unchecked within damaged box, and also email us to let us know the extent of any damage.
Please take a photograph of damaged plants/packaging on arrival if possible. All packaging must be retained in order to make a claim. Our guarantee is limited to replacement of any damaged plant/s with a plant/s of the same variety ordered.

We hope that you will agree that due to the nature of the product and the elements that plants are subject to, it is unreasonable for Plant Providers to offer any further guarantees against plants purchased. To help get your plants off to a good start please contact us for advice.

Please order carefully, as we are unable to offer exchanges or refunds unless we have supplied you incorrectly. Any plants that are to be returned, must be agreed with Wendy Asher (manager of Plant Providers) in writing (by email), prior to returning. Any plants to be returned, must be sent using Royal Mail's next day, signed for service or as advised by plantproviders. The plants must also be returned using the original packaging. We will reimburse you for the return postage based on the original postage costs (it will weigh & cost the same if packed in original packaging).

All photographs are as accurate as possible when posted to this site. However, colours displayed can vary from one monitor to another and this must be taken into consideration when ordering. The final colour of flowers and foliage can also vary, depending on the conditions they are subject to. We can not be held responsible for these colour variations and do not replace plants that develop such differences. Plant descriptions are also to be used as a guide only. Dimensions are approximate.

Note: While every care has been taken to ensure that the information contained in this website is both accurate and up-to-date, neither the editors nor 'Plant Providers' accept any liability to any party for loss or damage incurred by reliance placed on the information contained within this website or through omission or errors, how so ever caused.

Thank you.

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As with all purchases, terms and conditions apply. Please read our Terms and Conditions prior to placing an order. Thank You.
If you need any help, ring 01452 770092 and ask for Wendy, or email your enquiry and we will try and help.

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